‘EXIN,Inc’ Category
» posted on Monday, October 31st, 2011 at 3:58 am by admin
the latest EXIN,Inc IT Service Management Foundation based on ISO/IEC 20000 Exam torrent
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» posted on Thursday, December 23rd, 2010 at 7:11 am by admin
EX0-102考試介紹與推薦
一、EX0-102 考試介紹:
EX0-102 Exam
Microsoft Operations Framework,MOFF
科目編號 : EX0-102
科目名稱 : Microsoft Operations Framework,MOFF
Examsoon考古題價格:$ 105.00 $ 28.50
二、EXIN,Inc認證 EX0-102 考試相關說明:
EX0-102 考試是 EXIN,Inc 公司的 Microsoft Operations Framework,MOFF認證考試官方代號。Microsoft Operations Framework,MOFF即微軟運營架構。
微軟運營架構庫是IT服務運營管理和IT部門每天所涉及到的IT服務流程管理框架標準。在微軟的環境中基於ITIL和最佳實踐,MOF致力於通過組織運營IT管理來實現可靠以及可控的IT系統,從而來滿足業務對服務的可用性的高度需求。
微軟的MOF管理體系是建立在壹系列得到業界壹致認可的理論框架基礎之上的,這些理論基礎包括ITIL、人力資源管理、專案管理技術以及通用的企業運營思想。MOF過程模型介紹了微軟提供的有關IT操作和服務管理生命週期的方法。過程模型將生命週期劃分成了四個象限,每個象限都具有壹個特定的中心和壹套特殊的任務,這些任務是通過相應的壹套業務管理功能(SMF)執行的。
三、EX0-102 考試推薦:
EX0-102 考試是 EXIN,Inc 公司的 Microsoft Operations Framework,MOFF 認證考試官方代號,Microsoft Operations Framework,MOFF 認證作爲全球IT領域專家 EXIN,Inc 熱門認證之壹,是許多大中IT企業選擇人才標准的必備條件。
四、EX0-102考試內容
1、MOF(Microsoft Operation Framework)服務管理評估 (SMA)
2、MOF 服務改進計畫 (SIP)
特定的MOF/ITIL 過程改進
使用工具可協助用戶識別痛點(pain point),並提供有針對性的指南來消除這些痛點
通過 MOF 服務管理評估確認的特定於任何其他技術的解決方法
3、MOF 服務管理指南
MOF 執行概述
MOF 變更象限
MOF 操作象限
MOF 支持象限
MOF 優化象限
針對操作的 MOF 過程模型
針對操作的 MOF 團隊模型
MOF 服務管理功能概述
針對操作的 MOF 風險管理準則
更多IT認證文章閱讀:
post a comment | filed under EXIN,Inc | tags: EX0-102
» posted on Thursday, October 21st, 2010 at 3:28 am by admin
EX0-102 Exam推荐
Microsoft Operations Framework,MOFF
科目编号:EX0-102
科目名称:Microsoft Operations Framework,MOFF
EX0-102 考试是 EXIN,Inc 公司的 Microsoft Operations Framework,MOFF 认证考试官方代号,Microsoft Operations Framework,MOFF 认证作为全球IT领域专家 EXIN,Inc 热门认证之一,是许多大中IT企业选择人才标准的必备条件。
在15多年以来EXIN,Inc推出了现在所谓的EXIN,Inc认证计划,千百万人民已经获得EXIN,Inc认证,考虑对IT专业人员,开发人员和信息工作者了解和不断增长的需求谁知道如何使用EXIN,Inc的优势技术。 今天,这种需求继续增长,因为EXIN,Inc进入一个更大的市场和地区数目扩大。
EXIN,Inc认证方案也适应了市场的现实,这是该软件的要求,应用程序和管理多年来改变。 软件是更为复杂,相互依存,和中央对各类企业。 EXIN,Inc技术工人处理变得更加经验丰富,信息灵通和复杂,工作角色更加多样化,专业化。
我们目前的认证帮助管理人员清楚地识别,证书最能满足其业务需要,同时帮助个人自己区别于其他专业人士。 EXIN,Inc认证强调的基本技术技能的每一个人,这有助于管理者确定的候选人最能满足特定的工作标准和工作角色。
以上内容由testinside考题大师提供!
本文来自于:EX0-102 Exam推荐
post a comment | filed under EXIN,Inc | tags: EX0-102
» posted on Saturday, September 25th, 2010 at 7:24 am by admin
EXIN认证之EX0-102 考试
EXIN全称是国际信息科学考试学会,是全球非赢利性的中立认证考试机构。EXIN认证是世界最热门的认证之一,在国际IT行业上享有崇高的地位。其证书拥有者在全球各地将享有EXIN,Inc相关专业免学分的待遇,在北美一些国家还做为移民技术评估标准。EXIN目前在IT服务管理方面的个人资格认证考试体系包括了IT服务管理国际标准ISO/IEC20000个人资质认证体系以及涵盖ITIL®、ASL、BSiL、MOF在内的IT服务管理行业最佳实践认证考试体系。此外,在信息安全管理和IT测试方面EXIN提供基于ISO27000国际标准的个人资格认证考试体系、美国SCP信息安全个人资格认证考试体系和IT测试方面的TMap个人资格认证考试体系。
EX0-102 考试是 EXIN,Inc 公司的 Microsoft Operations Framework,MOFF 认证考试官方代号,gousex 的 EX0-102 权威考试题库软件是 EXIN,Inc 认证厂商的授权产品!
EX0-106 考试题库信息:
SCNS Tactical Perimeter Defense
科目编号 : EX0-106
考题名称 : SCNS Tactical Perimeter Defense
题库数目 : 232 Q&As
更新时间 : 2010-1-22
gousex考题大师的EX0-102试题都是考试原题的完美组合,覆盖率95%以上,答案由多位专业资深讲师原版破解得出,正确率100%!
EX0-102题库根据EX0-102考试的变化动态更新,在厂家考题每次发生变化后,承诺2天内更新EX0-102题库。在您购买我们的产品之后,我们将提供90天的免费更新。确保EX0-102考题的覆盖率始终都在95%以上;我们提供2种 EX0-102 考题大师版本供你选择。
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post a comment | filed under EXIN,Inc | tags: EX0-102
» posted on Wednesday, January 20th, 2010 at 8:40 am by admin
下载最新EX0-106 考试题库
EX0-106 考试题库
SCNS Tactical Perimeter Defense
科目编号 : EX0-106
考题名称 : SCNS Tactical Perimeter Defense
题库数目 : 232 Q&As
更新时间 : 2010-1-20
Exam : EXIN,Inc EX0-106
Title : SCNS Tactical Perimeter Defense
1. The exhibit represents a simple routed network. Node 7 is a
Windows 2000 Professional machine that establishes a TCP
communication with Node 10, a Windows 2003 Server. The routers are
Cisco 2500 series running IOS 12.
While working at Node 10, you run a packet capture. Packets received
by Node 10, and sent from Node 7 will reveal which of the following
combination of source IP and source Physical addresses:
A. Source IP address 10.0.10.115, Source Physical address for Node 7
B. Source IP address 50.0.50.1, Source Physical address for Node 7
C. Source IP address for Router D’s Int E0, Source Physical address
for Node 7
D. Source IP address 10.0.10.115, Source Physical address Router D’s
Int E0
E. Source IP addresses for both Nodes 7 and Router D’s Int E0, Source
Physical address for both Nodes 7 and Router D’s Int E0.
Answer: D
2. You are configuring the rules on your firewall, and need to take
into consideration that some clients in the network are using
automatic addressing. What is the IP address range reserved for
internal use for APIPA in Microsoft networks?
A. 169.254.0.0 /4
B. 169.254.0.0 /16
C. 169.254.0.0 /8
D. 169.254.0.0 /0
E. 168.255.0.0 /16
Answer: B
3. If you capture an 802.11 frame, and the ToDS bit is set to zero
and the FromDS bit is set to zero, what type of WLAN is this frame a
part of?
A. Mesh
B. Broadcast
C. Infrastructure
D. Hierarchical
E. Ad Hoc
Answer: E
4. You have implemented an IPSec policy, using only AH. You are
analyzing your network traffic in Network Monitor, which of the
following statements are true about your network traffic?
A. You will not be able to view the data in the packets, as it is
encrypted.
B. You will not be able to identify the upper layer protocol.
C. You will be able to view the unencrypted data in the packets.
D. You will be able to identify the encryption algorithm in use.
E. You will not be able to view the packet header.
Answer: C
5. In order to perform promiscuous mode captures using the Wireshark
capture tool on a Windows Server 2003 machine, what must first be
installed?
A. IPv4 stack
B. IPv6 stack
C. WinPcap
D. Nothing, it will capture by default
E. At least two network adapters
Answer: C
post a comment | filed under EXIN,Inc | tags: EX0-106
» posted on Wednesday, September 23rd, 2009 at 6:14 am by admin
全新EX0-106题库学习指南
最新的EX0-106题库资料
科目代码: EX0-106
问题数量: 232
更新时间: 2009-09-23
报名地点: Prometric/Pearson VUE
考试全称: SCNS Tactical Perimeter Defense
EX0-106考试是EXIN,Inc公司的SCNS Tactical Perimeter Defense认证考试官方代号,Examsoon的EX0-106权威考试题库软件是EXIN,Inc认证厂商的授权产品,Examsoon 绝对保证第一次参加EX0-106考试的考生即可顺利通过!
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2.该测试已取得试题持有者和第三方的授权,我们深信IT业的专业人员和经理人有能力保证被授权产品的质量。
3.如果你使用 Examsoon 模拟测试,我们将保证你的第一次参加考试即取得成功,否则,我们将全额退款!
4.提供每种产品免费测试。在您决定购买之前,请检测联接,可能存在的问题及试题质量和适用性.
EX0-106考试是EXIN,Inc厂商最热门的科目,其考试的全称为:SCNS Tactical Perimeter Defense。在此我们收集了不同题库供应商的真题集 包含 : examsoon EX0-106培训资料 ,Testinside EX0-106考题讲解, Pass4sure EX0-106题库 , Testking EX0-106考试指南, exam4sure 真题材料.只要仔细阅读以下的EX0-106题库demo的问题和答案, 相信你就会知道这个题库的质量了。
EX0-106题库由多位IT认证的专家亲自整理的考试全真试题材料,为了让大家花更少的时间来完成EXIN,Inc EX0-106考试. examsoon考题大师EX0-106试题都是考试原题的完美组合,覆盖率95%以上,答案由多位专业资深讲师原版破解得出,正确率100%,只要您使用本站的考试题库参加EX0-106考试,我们保证您一次轻松通过考试;
EX0-106题库问题与答案赏析
Exam : EXIN EX0-106
Title : SCNS Tactical Perimeter Defense
1. You have just installed a new Intrusion Detection System in your network. You are concerned that there are functions this system will not be able to perform. What is a reason an IDS cannot manage hardware failures?
A. The IDS can only manage RAID 5 failures.
B. The IDS cannot be programmed to receive SNMP alert messages.
C. The IDS cannot be programmed to receive SNMP trap messages.
D. The IDS cannot be programmed to respond to hardware failures.
E. The IDS can only inform you that an event happened.
Answer: E
2. You are monitoring the network traffic on your Frame-Relay Internet connection. You notice a large amount of unauthorized traffic on port 21. You examine the packets, and notice there are no files being transferred. Traffic on what other port must be examined to view any file contents?
A. 20
B. 119
C. 23
D. 80
E. 2021
Answer: A
3. There are several options available to you for your new wireless networking technologies, and you are examining how different systems function. What transmission system uses short bursts combined together as a channel?
A. Frequency Hopping Spread Spectrum (FHSS)
B. Direct Sequence Spread Spectrum (DSSS)
C. Lamar Anthell Transmission (LAT)
D. Digital Band Hopping (DBH)
E. Digital Channel Hopping (DCH)
Answer: A
4. You are working on your companys IPTables Firewall; you wish to create a rule to address traffic using ports 1024 through 2048. Which of the following would you use during the creation of your rule?
A. p:1024 P:2048
B. P:1024 p2048
C. p=1024-2048
D. 1024-2048
E. 1024:2048
Answer: E
5. You are configuring the rules on your firewall, and need to take into consideration that some clients in the network are using automatic addressing. What is the IP address range reserved for internal use for APIPA in Microsoft networks?
A. 169.254.0.0 /4
B. 169.254.0.0 /16
C. 169.254.0.0 /8
D. 169.254.0.0 /0
E. 168.255.0.0 /16
Answer: B
6. During your review of the logs of your Cisco router, you see the following line. What is the meaning of this line?
%SYS-5-CONFIG_I: Configured from console by vty1 (172.16.10.1)
A. A normal, but noteworthy event
B. An informative message
C. A warning condition has occurred
D. A debugging message
E. An error condition has occurred
Answer: A
7. You have implemented an IPSec policy, using only AH. You are analyzing your network traffic in Network Monitor, which of the following statements are true about your network traffic?
A. You will not be able to view the data in the packets, as it is encrypted.
B. You will not be able to identify the upper layer protocol.
C. You will be able to view the unencrypted data in the packets.
D. You will be able to identify the encryption algorithm in use.
E. You will not be able to view the packet header.
Answer: C
8. In order to perform promiscuous mode captures using the Wireshark capture tool on a Windows Server 2003 machine, what must first be installed?
A. IPv4 stack
B. IPv6 stack
C. WinPcap
D. Nothing, it will capture by default
E. At least two network adapters
Answer: C
9. You are planning on implementing a token-based authentication system in your network. The network currently is spread out over four floors of your building. There are plans to add three branch offices. During your research you are analyzing the different types of systems. Which of the following are the two common systems token-based authentication uses?
A. Challenge/Response
B. Random-code
C. Time-based
D. Challenge/Handshake
E. Password-Synch
Answer: AC
10. The exhibit represents a simple routed network. Node 7 is a Windows 2000 Professional machine that establishes a TCP communication with Node 10, a Windows 2003 Server. The routers are Cisco 2500 series running IOS 12.
While working at Node 10, you run a packet capture. Packets received by Node 10, and sent from Node 7 will reveal which of the following combination of source IP and source Physical addresses:
A. Source IP address 10.0.10.115, Source Physical address for Node 7
B. Source IP address 50.0.50.1, Source Physical address for Node 7
C. Source IP address for Router D’s Int E0, Source Physical address for Node 7
D. Source IP address 10.0.10.115, Source Physical address Router D’s Int E0
E. Source IP addresses for both Nodes 7 and Router D’s Int E0, Source Physical address for both Nodes 7 and Router D’s Int E0.
Answer: D
11. You have recently taken over the security of a mid-sized network. You are reviewing the current configuration of the IPTables firewall, and notice the following rule:
ipchains -A input -p TCP -d 0.0.0.0/0 12345 -j DENY
What is the function of this rule?
A. This rule for the output chain states that all incoming packets from any host to port 12345 are to be denied.
B. This rule for the input chain states that all incoming packets from any host to port 12345 are to be denied.
C. This rule for the input chain states that any TCP traffic from any address destined for any IP address and to port 12345 is to be denied.
D. This rule for the output chain states that any TCP traffic from any address destined for any IP address and to port 12345 is to be denied.
E. This rule for the input chain states that all TCP packets inbound from any network destined to any network is to be denied for ports 1, 2, 3, 4, and 5.
Answer: C
12. For the new Snort rules you are building, it will be required to have Snort examine inside the content of the packet. Which keyword is used to tell Snort to ignore a defined number of bytes before looking inside the packet for a content match?
A. Depth
B. Offset
C. Nocase
D. Flow_Control
E. Classtype
Answer: B
13. If you capture an 802.11 frame, and the ToDS bit is set to zero and the FromDS bit is set to zero, what type of WLAN is this frame a part of?
A. Mesh
B. Broadcast
C. Infrastructure
D. Hierarchical
E. Ad Hoc
Answer: E
14. At a policy meeting you have been given the task of creating the firewall policy. What are the two basic positions you can take when creating the policy?
A. To deny all traffic and permit only that which is required.
B. To permit only IP traffic and filter TCP traffic
C. To permit only TCP traffic and filter IP traffic
D. To permit all traffic and deny that which is required.
E. To include your internal IP address as blocked from incoming to prevent spoofing.
Answer: AD
免费下载EX0-106认证考题Demo
post a comment | filed under EXIN,Inc
» posted on Wednesday, September 23rd, 2009 at 6:13 am by admin
全新EX0-107题库学习指南
最新的EX0-107题库资料
科目代码: EX0-107
问题数量: 233
更新时间: 2009-09-23
报名地点: Prometric/Pearson VUE
考试全称: SCNP Strategic Infrastructure Security
EX0-107考试是EXIN,Inc公司的SCNP Strategic Infrastructure Security认证考试官方代号,Examsoon的EX0-107权威考试题库软件是EXIN,Inc认证厂商的授权产品,Examsoon 绝对保证第一次参加EX0-107考试的考生即可顺利通过!
Examsoon 的优势
1.Examsoon 模拟测试题具有最高的专业技术含量,只供具有相关专业知识的专家和学者学习和研究之用。
2.该测试已取得试题持有者和第三方的授权,我们深信IT业的专业人员和经理人有能力保证被授权产品的质量。
3.如果你使用 Examsoon 模拟测试,我们将保证你的第一次参加考试即取得成功,否则,我们将全额退款!
4.提供每种产品免费测试。在您决定购买之前,请检测联接,可能存在的问题及试题质量和适用性.
EX0-107考试是EXIN,Inc厂商最热门的科目,其考试的全称为:SCNP Strategic Infrastructure Security。在此我们收集了不同题库供应商的真题集 包含 : examsoon EX0-107培训资料 ,Testinside EX0-107考题讲解, Pass4sure EX0-107题库 , Testking EX0-107考试指南, exam4sure 真题材料.只要仔细阅读以下的EX0-107题库demo的问题和答案, 相信你就会知道这个题库的质量了。
EX0-107题库由多位IT认证的专家亲自整理的考试全真试题材料,为了让大家花更少的时间来完成EXIN,Inc EX0-107考试. examsoon考题大师EX0-107试题都是考试原题的完美组合,覆盖率95%以上,答案由多位专业资深讲师原版破解得出,正确率100%,只要您使用本站的考试题库参加EX0-107考试,我们保证您一次轻松通过考试;
EX0-107题库问题与答案赏析
Exam : Exin EX0-107
Title : SCNP Strategic Infrastructure Security
1. What is a problem with symmetric key cryptography?
A. It is slower than asymmetric key cryptography
B. Secure distribution of the public key
C. There is a lack of encryption protocols that can use symmetric key cryptography
D. Secure distribution of a secret key
E. Symmetric key cryptography is reserved for the NSA
Answer: D
2. Attackers have the ability to use programs that are able to reveal local passwords by placing some kind of a pointer/cursor over the asterisks in a program’s password field. The reason that such tools can uncover passwords in some Operating Systems is because:
A. the passwords are simply masked with asterisks
B. the etc/passwd file is on a FAT32 partition
C. the passwords are decrypted on screen
D. the password text is stored in ASCII format
E. the etc/passwd file is on a FAT16 partition
Answer: A
3. What type of cipher is used by an algorithm that encrypts data one bit at a time?
A. 64-bit encryption Cipher
B. Block Cipher
C. Stream Cipher
D. Diffuse Cipher
E. Split Cipher
Answer: C
4. During a one week investigation into the security of your network you work on identifying the information that is leaked to the Internet, either directly or indirectly. One thing you decide to evaluate is the information stored in the Whois lookup of your organizational website. Of the following, what pieces of information can be identified via this method?
A. Registrar
B. Mailing Address
C. Contact Name
D. Record Update
E. Network Addresses (Private)
Answer: ABCD
5. Recently, you have seen an increase in intrusion attempts and in network traffic. You decide to use Snort to run a packet capture and analyze the traffic that is present. Looking at the example, what type of traffic did Snort capture in this log file?
A. Windows 2000 Ping Request
B. Windows NT 4.0 Ping Request
C. Linux Ping Request
D. Linux Ping Response
E. Windows NT 4.0 Ping Response
Answer: B
6. In the process of public key cryptography, which of the following is true?
A. Only the public key is used to encrypt and decrypt
B. Only the private key can encrypt and only the public key can decrypt
C. Only the public key can encrypt and only the private key can decrypt
D. The private key is used to encrypt and decrypt
E. If the public key encrypts, then only the private key can decrypt
Answer: E
7. During the review of the security logs you notice some unusual traffic. It seems that a user has connected to your Web site ten times in the last week, and each time has visited every single page on the site. You are concerned this may be leading up to some sort of attack. What is this user most likely getting ready to do?
A. Mirror the entire web site.
B. Download entire DNS entries.
C. Scan all ports on a web server.
D. Perform a Distributed Denial of Service attack through the Web server.
E. Allow users to log on to the Internet without an ISP.
Answer: A
8. You have become the lead security professional for a mid-sized organization. You are currently studying DNS issues, and configuration options. You come across the concepts of DNS Spoofing, and investigate more. What is DNS Spoofing?
A. DNS Spoofing is when the DNS client submits a false DNS request to the DNS server, and the DNS server responds with correct data.
B. DNS Spoofing is the DNS client submits a DNS request to the DNS server using a bogus IP address, and the DNS server responds to the incorrect host.
C. DNS Spoofing is when a DNS Server responds to an unauthorized DNS client, providing that client with name resolution.
D. DNS Spoofing is when a DNS client is forced to make a DNS query to an imposter DNS server, which send the client to an imposter resource.
E. DNS spoofing is when a DNS server provides name resolution to clients that are located in a different IP subnet than the server itself.
Answer: D
9. You are aware of the significance and security risk that Social Engineering plays on your company. Of the following Scenarios, select those that, just as described, represent potentially dangerous Social Engineering:
A. A writer from a local college newspapers calls and speaks to a network administrator. On the call the writer requests an interview about the current trends in technology and offers to invite the administrator to speak at a seminar.
B. An anonymous caller calls and wishes to speak with the receptionist. On the call the caller asks the receptionist the normal business hours that the organization is open to the public.
C. An anonymous caller calls and wishes to speak with the purchaser of IT hardware and software. On the call the caller lists several new products that the purchaser may be interested in evaluating. The caller asks for a time to come and visit to demonstrate the new products.
D. An email, sent by the Vice President of Sales and Marketing, is received by the Help Desk asking to reset the password of the VP of Sales and Marketing.
E. An email is received by the Chief Security Officer (CSO) about a possible upgrade coming from the ISP to a different brand of router. The CSO is asked for the current network’s configuration data and the emailer discusses the method, plan, and expected dates for the rollover to the new equipment.
Answer: DE
10. To increase the security of your network and systems, it has been decided that EFS will be implemented in the appropriate situations. Two users are working on a common file, and often email this file back and forth between each other. Is this a situation where the use of EFS will create effective security, and why (or why not)?
A. No, the security will remain the same since both users will share the same key for encryption.
B. Yes, since the file will be using two keys for encryption the security will increase.
C. No, the security will remain the same since both users will share the same key for decryption.
D. Yes, since the file will be using two keys for decryption the security will increase.
E. No, EFS cannot be used for files that are shared between users.
Answer: E
11. You have just become the senior security professional in your office. After you have taken a complete inventory of the network and resources, you begin to work on planning for a successful security implementation in the network. You are aware of the many tools provided for securing Windows 2003 machines in your network. What is the function of Secedit.exe?
A. This tool is used to set the NTFS security permissions on objects in the domain.
B. This tool is used to create an initial security database for the domain.
C. This tool is used to analyze a large number of computers in a domain-based infrastructure.
D. This tool provides an analysis of the local system NTFS security.
E. This tool provides a single point of management where security options can be applied to a local computer or can be imported to a GPO.
Answer: C
12. To maintain the security of your network you routinely run several checks of the network and computers. Often you use the built-in tools, such as netstat. If you run the following command: netstat -e
which of the following will be the result?
A. Displays all connections and listening ports
B. Displays Ethernet statistics
C. Displays addresses and port numbers in numerical form
D. Shows connections for the protocol specified
E. Displays per-protocol statistics
Answer: B
13. In order for your newly written security policy to have any weight, it must be implemented. Which of the following are the three components of a successful Security Policy Implementation in an organization?
A. Policy Monitoring
B. Policy Design
C. Policy Committee
D. Policy Enforcement
E. Policy Documentation
Answer: ABD
14. As per the guidelines in the ISO Security Policy standard, what is the purpose of the section on Physical and Environmental Security?
A. The objectives of this section are to avoid breaches of any criminal or civil law, statutory, regulatory or contractual obligations and of any security requirements, and to ensure compliance of systems with organizational security policies and standards.
B. The objectives of this section are to prevent unauthorized access, damage and interference to business premises and information; to prevent loss, damage or compromise of assets and interruption to business activities; to prevent compromise or theft of information and information processing facilities.
C. The objectives of this section are to provide management direction and support for information security.
D. The objectives of this section are to maintain appropriate protection of corporate assets and to ensure that information assets receive an appropriate level of protection.
E. The objectives of this section are to control access to information, to prevent unauthorized access to information systems, to ensure the protection of networked services, and to prevent unauthorized computer access.
Answer: B
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» posted on Friday, August 21st, 2009 at 11:09 am by admin
全新EX0-100题库学习指南
最新的EX0-100题库资料
科目代码: EX0-100
问题数量: 120
更新时间: 2009-08-21
报名地点: Prometric/Pearson VUE
考试全称: ITIL Foundation Certificate In It Service Management(Exin)
EX0-100考试是EXIN,Inc公司的ITIL Foundation Certificate In It Service Management(Exin)认证考试官方代号,Examsoon的EX0-100权威考试题库软件是EXIN,Inc认证厂商的授权产品,Examsoon 绝对保证第一次参加EX0-100考试的考生即可顺利通过!
Examsoon 的优势
1.Examsoon 模拟测试题具有最高的专业技术含量,只供具有相关专业知识的专家和学者学习和研究之用。
2.该测试已取得试题持有者和第三方的授权,我们深信IT业的专业人员和经理人有能力保证被授权产品的质量。
3.如果你使用 Examsoon 模拟测试,我们将保证你的第一次参加考试即取得成功,否则,我们将全额退款!
4.提供每种产品免费测试。在您决定购买之前,请检测联接,可能存在的问题及试题质量和适用性.
EX0-100考试是EXIN,Inc厂商最热门的科目,其考试的全称为:ITIL Foundation Certificate In It Service Management(Exin)。在此我们收集了不同题库供应商的真题集 包含 : examsoon EX0-100培训资料 ,Testinside EX0-100考题讲解, Pass4sure EX0-100题库 , Testking EX0-100考试指南, exam4sure 真题材料.只要仔细阅读以下的EX0-100题库demo的问题和答案, 相信你就会知道这个题库的质量了。
EX0-100题库由多位IT认证的专家亲自整理的考试全真试题材料,为了让大家花更少的时间来完成EXIN,Inc EX0-100考试. examsoon考题大师EX0-100试题都是考试原题的完美组合,覆盖率95%以上,答案由多位专业资深讲师原版破解得出,正确率100%,只要您使用本站的考试题库参加EX0-100考试,我们保证您一次轻松通过考试;
EX0-100题库问题与答案赏析
Exam : EXIN EX0-100
Title : ITIL Foundation Certificate In It Service Management(Exin)
1. Where can you find an overview of all IT services?
A. Operational Level Agreement (OLA)
B. Service Catalog
C. Service Level Agreement (SLA)
D. Service Window
Answer: B
2. Which information does Financial Management for IT Services extract from the Configuration Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer: A
3. Which of the following processes provides Problem Management with reports about the IT infrastructure?
A. Financial Management for IT Services
B. Change Management
C. Configuration Management
D. Incident Management
Answer: C
4. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer: A
5. Which aspect is important when registering security incidents?
A. the person who reported the incident
B. the applicable disciplinary measures
C. qualified Service Desk employees
D. recognizing the event as a security incident
Answer: D
6. Which Change Management activity indicates the priority and category of an accepted Request for Change (RFC)?
A. classification
B. coordination
C. registration
D. scheduling
Answer: A
7. What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C
8. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C
9. What does the term "Serviceability" refer to?
A. contracts between external suppliers and the customer
B. contracts between external suppliers of services and the IT department
C. contracts between internal IT departments
D. contracts between IT management and the customer
Answer: B
10. Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer: A
11. Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer: A
12. Which of the following is not regarded as an incident?
A. a complaint about the service of the Service Desk
B. a standard request for change
C. a report of a breakdown
D. a question about how an application works
Answer: B
13. When an IT service provider adopts and adapts ITIL?best practices, which of the following is the greatest benefit?
A. Work is carried out using a project-oriented approach.
B. There is a central Service Desk.
C. The organization is more customer-oriented.
D. Work is carried out using a process-oriented approach.
Answer: D
14. Which item is required in the Post Implementation Review (PIR) of a Change?
A. whether the Change has achieved the intended goal
B. whether the CI registration in the Configuration Management Database (CMDB) is up-to-date
C. whether the Management of the IT department is satisfied with the implementation of the Change
D. to which Configuration Items (CIs) the Change relates
Answer: A
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» posted on Thursday, August 13th, 2009 at 7:31 pm by admin
全新EX0-105题库学习指南
最新的EX0-105题库资料
科目代码: EX0-105
问题数量: 79
更新时间: 2009-08-13
报名地点: Prometric/Pearson VUE
考试全称: Information Security Foundation based on ISO/IEC 27002
EX0-105考试是EXIN,Inc公司的Information Security Foundation based on ISO/IEC 27002认证考试官方代号,Examsoon的EX0-105权威考试题库软件是EXIN,Inc认证厂商的授权产品,Examsoon 绝对保证第一次参加EX0-105考试的考生即可顺利通过!
Examsoon 的优势
1.Examsoon 模拟测试题具有最高的专业技术含量,只供具有相关专业知识的专家和学者学习和研究之用。
2.该测试已取得试题持有者和第三方的授权,我们深信IT业的专业人员和经理人有能力保证被授权产品的质量。
3.如果你使用 Examsoon 模拟测试,我们将保证你的第一次参加考试即取得成功,否则,我们将全额退款!
4.提供每种产品免费测试。在您决定购买之前,请检测联接,可能存在的问题及试题质量和适用性.
EX0-105考试是EXIN,Inc厂商最热门的科目,其考试的全称为:Information Security Foundation based on ISO/IEC 27002。在此我们收集了不同题库供应商的真题集 包含 : examsoon EX0-105培训资料 ,Testinside EX0-105考题讲解, Pass4sure EX0-105题库 , Testking EX0-105考试指南, exam4sure 真题材料.只要仔细阅读以下的EX0-105题库demo的问题和答案, 相信你就会知道这个题库的质量了。
EX0-105题库由多位IT认证的专家亲自整理的考试全真试题材料,为了让大家花更少的时间来完成EXIN,Inc EX0-105考试. examsoon考题大师EX0-105试题都是考试原题的完美组合,覆盖率95%以上,答案由多位专业资深讲师原版破解得出,正确率100%,只要您使用本站的考试题库参加EX0-105考试,我们保证您一次轻松通过考试;
EX0-105题库问题与答案赏析
Exam : EXIN EX0-105
Title : Information Security Foundation based on ISO/IEC 27002
1. What is the definition of the Annual Loss Expectancy?
A. The Annual Loss Expectancy is the amount of damage that can occur as a result of an incident during the year.
B. The Annual Loss Expectancy is the size of the damage claims resulting from not having carried out risk analyses effectively.
C. The Annual Loss Expectancy is the average damage calculated by insurance companies for businesses in a country.
D. The Annual Loss Expectancy is the minimum amount for which an organization must insure itself.
Answer: A
2. Some threats are caused directly by people, others have a natural cause.
What is an example of an intentional human threat?
A. Lightning strike
B. Arson
C. Flood
D. Loss of a USB stick
Answer: B
3. Peter works at the company Midwest Insurance. His manager, Linda, asks him to send the terms and conditions for a life insurance policy to Rachel, a client.
Who determines the value of the information in the insurance terms and conditions document?
A. The recipient, Rachel
B. The person who drafted the insurance terms and conditions
C. The manager, Linda
D. The sender, Peter
Answer: A
4. What is a risk analysis used for?
A. A risk analysis is used to express the value of information for an organization in monetary terms.
B. A risk analysis is used to clarify to management their responsibilities.
C. A risk analysis is used in conjunction with security measures to reduce risks to an acceptable level.
D. A risk analysis is used to ensure that security measures are deployed in a cost-effective and timely fashion.
Answer: D
5. Why do organizations have an information security policy?
A. In order to demonstrate the operation of the Plan-Do-Check-Act cycle within an organization.
B. In order to ensure that staff do not break any laws.
C. In order to give direction to how information security is set up within an organization.
D. In order to ensure that everyone knows who is responsible for carrying out the backup procedures.
Answer: C
6. What is the greatest risk for an organization if no information security policy has been defined?
A. If everyone works with the same account, it is impossible to find out who worked on what.
B. Information security activities are carried out by only a few people.
C. Too many measures are implemented.
D. It is not possible for an organization to implement information security in a consistent manner.
Answer: D
7. You are the owner of a growing company, SpeeDelivery, which provides courier services. You decide that it is time to draw up a risk analysis for your information system. This includes an inventory of the threats and risks.
What is the relation between a threat, risk and risk analysis?
A. A risk analysis identifies threats from the known risks.
B. A risk analysis is used to clarify which threats are relevant and what risks they involve.
C. A risk analysis is used to remove the risk of a threat.
D. Risk analyses help to find a balance between threats and risks.
Answer: B
8. When we are at our desk, we want the information system and the necessary information to be available. We want to be able to work with the computer and access the network and our files.
What is the correct definition of availability?
A. The degree to which the system capacity is enough to allow all users to work with it
B. The degree to which the continuity of an organization is guaranteed
C. The degree to which an information system is available for the users
D. The total amount of time that an information system is accessible to the users
Answer: C
9. A well executed risk analysis provides a great deal of useful information. A risk analysis has four main objectives.
What is not one of the four main objectives of a risk analysis?
A. Identifying assets and their value
B. Determining the costs of threats
C. Establishing a balance between the costs of an incident and the costs of a security measure
D. Determining relevant vulnerabilities and threats
Answer: B
10. What is an example of a non-human threat to the physical environment?
A. Fraudulent transaction
B. Corrupted file
C. Storm
D. Virus
Answer: C
11. We can acquire and supply information in various ways. The value of the information depends on whether it is reliable.
What are the reliability aspects of information?
A. Availability, Information Value and Confidentiality
B. Availability, Integrity and Confidentiality
C. Availability, Integrity and Completeness
D. Timeliness, Accuracy and Completeness
Answer: B
12. You are the owner of the courier company SpeeDelivery. You have carried out a risk analysis and now want to determine your risk strategy. You decide to take measures for the large risks but not for the small risks.
What is this risk strategy called?
A. Risk bearing
B. Risk avoiding
C. Risk neutral
Answer: C
13. You work in the office of a large company. You receive a call from a person claiming to be from the Helpdesk. He asks you for your password.
What kind of threat is this?
A. Natural threat
B. Organizational threat
C. Social Engineering
Answer: C
14. You are a consultant and are regularly hired by the Ministry of Defense to perform analyses. Since the assignments are irregular, you outsource the administration of your business to temporary workers. You don’t want the temporary workers to have access to your reports.
Which reliability aspect of the information in your reports must you protect?
A. Availability
B. Integrity
C. Confidentiality
Answer: C
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» posted on Monday, August 3rd, 2009 at 11:23 am by admin
全新EX0-101题库学习指南
最新的EX0-101题库资料
科目代码: EX0-101
问题数量: 159
更新时间: 2009-10-22
报名地点: Prometric/Pearson VUE
考试全称: ITIL Foundation v.3
EX0-101考试是EXIN,Inc公司的ITIL Foundation v.3认证考试官方代号,Examsoon的EX0-101权威考试题库软件是EXIN,Inc认证厂商的授权产品,Examsoon 绝对保证第一次参加EX0-101考试的考生即可顺利通过!
Examsoon 的优势
1.Examsoon 模拟测试题具有最高的专业技术含量,只供具有相关专业知识的专家和学者学习和研究之用。
2.该测试已取得试题持有者和第三方的授权,我们深信IT业的专业人员和经理人有能力保证被授权产品的质量。
3.如果你使用 Examsoon 模拟测试,我们将保证你的第一次参加考试即取得成功,否则,我们将全额退款!
4.提供每种产品免费测试。在您决定购买之前,请检测联接,可能存在的问题及试题质量和适用性.
EX0-101考试是EXIN,Inc厂商最热门的科目,其考试的全称为:ITIL Foundation v.3。在此我们收集了不同题库供应商的真题集 包含 : examsoon EX0-101培训资料 ,Testinside EX0-101考题讲解, Pass4sure EX0-101题库 , Testking EX0-101考试指南, exam4sure 真题材料.只要仔细阅读以下的EX0-101题库demo的问题和答案, 相信你就会知道这个题库的质量了。
EX0-101题库由多位IT认证的专家亲自整理的考试全真试题材料,为了让大家花更少的时间来完成EXIN,Inc EX0-101考试. examsoon考题大师EX0-101试题都是考试原题的完美组合,覆盖率95%以上,答案由多位专业资深讲师原版破解得出,正确率100%,只要您使用本站的考试题库参加EX0-101考试,我们保证您一次轻松通过考试;
EX0-101题库问题与答案赏析
Exam : EXIN EX0-101
Title : ITIL Foundation v.3 Certification
1. Which of the following is NOT a characteristic of a process?
A. It is measurable
B. Delivers specific results
C. Responds to specific events
D. A method of structuring an organization
Answer: D
2. In which document would you expect to see an overview of actual service achievements against targets?
A. Operational Level Agreement (OLA)
B. Capacity Plan
C. Service Level Agreement (SLA)
D. SLA Monitoring Chart (SLAM)
Answer: D
3. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
A. Return On Investment (ROI), Value On Investment (VOI), quality
B. Strategic, tactical and operational
C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D. Technology, process and service
Answer: D
4. Which of the following is an objective of Release and Deployment Management?
A. To standardize methods and procedures used for efficient and prompt handling of all changes
B. To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)
C. To ensure that overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
Answer: D
5. A single Release unit, or a structured set of Release units can be defined within:
A. The RACI Model
B. A Release Package
C. A Request Model
D. The Plan, Do, Check, Act (PDCA) cycle
Answer: B
6. "Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services".
These specialized organizational capabilities include which of the following?
A. Applications and Infrastructure
B. Functions and Processes
C. Service Pipeline and Service Catalogue
D. Markets and Customers
Answer: B
7. Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
A. Both of the above
B. 1 only
C. Neither of the above
D. 2 only
Answer: B
8. Reliability is a measure of:
A. The availability of a service or component
B. The level of risk that could impact a service or process
C. How long a service or component can perform its function without failing
D. A measure of how quickly a service or component can be restored to normal working
Answer: C
9. Which of the following is NOT a purpose of Service Transition?
A. To ensure that a service can be managed, operated and supported
B. To provide training and certification in project management
C. To provide quality knowledge of Change, Release and Deployment Management
D. To plan and manage the capacity and resource requirements to manage a release
Answer: B
10. What is the BEST description of the purpose of Service Operation?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To design and build processes that will meet business needs
D. To deliver and manage IT Services at agreed levels to business users and customers
Answer: D
11. Which of the following is the BEST definition of the term Service Management?
A. A set of specialized organizational capabilities for providing value to customers in the form of services
B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C. The management of functions within an organization to perform certain activities
D. Units of organizations with roles to perform certain activities
Answer: A
12. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?
A. Service Strategy
B. Service Transition
C. Service Operation
D. Continual Service Improvement
Answer: C
13. What is a RACI model used for?
A. Performance analysis
B. Recording Configuration Items
C. Monitoring services
D. Defining roles and responsibilities
Answer: D
14. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
A. Proprietary Knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. Public standards are always cheaper to adopt
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietary knowledge has been tested in a wide range of environments
Answer: A
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» posted on Monday, August 3rd, 2009 at 11:23 am by admin
全新ex0-102题库学习指南
最新的ex0-102题库资料
科目代码: ex0-102
问题数量: 80
更新时间: 2009-09-09
报名地点: Prometric/Pearson VUE
考试全称: Microsoft Operations Framework,MOFF
ex0-102考试是EXIN,Inc公司的Microsoft Operations Framework,MOFF认证考试官方代号,Examsoon的ex0-102权威考试题库软件是EXIN,Inc认证厂商的授权产品,Examsoon 绝对保证第一次参加ex0-102考试的考生即可顺利通过!
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2.该测试已取得试题持有者和第三方的授权,我们深信IT业的专业人员和经理人有能力保证被授权产品的质量。
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4.提供每种产品免费测试。在您决定购买之前,请检测联接,可能存在的问题及试题质量和适用性.
ex0-102考试是EXIN,Inc厂商最热门的科目,其考试的全称为:Microsoft Operations Framework,MOFF。在此我们收集了不同题库供应商的真题集 包含 : examsoon ex0-102培训资料 ,Testinside ex0-102考题讲解, Pass4sure ex0-102题库 , Testking ex0-102考试指南, exam4sure 真题材料.只要仔细阅读以下的ex0-102题库demo的问题和答案, 相信你就会知道这个题库的质量了。
ex0-102题库由多位IT认证的专家亲自整理的考试全真试题材料,为了让大家花更少的时间来完成EXIN,Inc ex0-102考试. examsoon考题大师ex0-102试题都是考试原题的完美组合,覆盖率95%以上,答案由多位专业资深讲师原版破解得出,正确率100%,只要您使用本站的考试题库参加ex0-102考试,我们保证您一次轻松通过考试;
ex0-102题库问题与答案赏析
Exam : EXIN EX0-102
Title : Microsoft Operations Framework,MOFF
1. Which of the following describes the concept of Service Management Functions (SMFs)?
A. a model for measuring the performance of the process
B. a model for organizing IT staff
C. organizational units that support IT operations
D. processes, procedures and policies to deliver and support IT service solutions
Answer: D
2. Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?
A. Availability Management
B. Release Management
C. Service Desk
D. System Administration
Answer: A
3. What is a goal of Security Administration?
A. accessibility
B. confidentiality
C. connectivity
D. interconnectivity
Answer: B
4. Which Service Management Function deals with the day-to-day activities and tasks related to maintaining and adjusting the IT security infrastructure?
A. Availability Management
B. Security Administration
C. Security Management
D. System Administration
Answer: B
5. What is the relationship between releases and changes?
A. A change includes both changed hardware and software components and components that were not changed. A release only includes changed hardware and software components.
B. Changes are incorporated into the IT environment by releases.
C. Releases and changes are incorporated into the IT environment independently of each other.
D. Releases are incorporated into the IT environment by changes.
Answer: B
6. Which of the following is a responsibility of the Operations Role Cluster?
A. detecting intrusions and protecting against viruses
B. managing business-to-business trading interfaces
C. managing IT-procurement and purchasing functions
D. prioritizing service improvement requests and identifying gaps for future functionality
Answer: B
7. Which of the following is a key requirement for planning service solutions?
A. a managed IT environment
B. a milestone-driven implementation process
C. take the perspective of end-to-end services
D. understanding of the business and the operational requirements
Answer: D
8. What ITIL process maps to the optimizing quadrant?
A. Change Management
B. Incident Management
C. Security Administration
D. Service Level Management
Answer: D
9. Within the operations life cycle, which Operations Management Review follows the Changing Quadrant?
A. Change Initiation Review
B. Operations Review
C. Release Readiness Review
D. Service Level Agreement (SLA) Review
Answer: C
10. In what way does Capacity Management contribute to improving IT Service Management?
A. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service
B. By preventing interruptions to IT services as well as recovering services after an interruption occurs
C. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)
D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them
Answer: D
11. Which Service Management Function (SMF) has Network hardware configuration as a key concept?
A. Configuration Management
B. Infrastructure Management
C. Network Administration
D. Security Management
Answer: C
12. Which steps in the MOF Risk Management Process follow each other immediately?
A. Analyzing and Prioritizing Risks – Planning and Scheduling Risk Actions
B. Analyzing and Prioritizing Risks – Tracking and Reporting Risks
C. Identifying Risks in Operations – Planning and Scheduling Risk Actions
D. Identifying Risks in Operations – Tracking and Reporting Risks
Answer: A
13. Which Role Cluster has a portfolio of business-aligned IT services as a quality goal?
A. Operations
B. Partner
C. Service
D. Support
Answer: C
14. Which of the following is one of the main inputs and outputs of the steps in the Risk Management Discipline?
A. Availability Plan
B. Capacity Plan
C. Retired Risks List
D. Security Risks List
Answer: C
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» posted on Monday, August 3rd, 2009 at 11:18 am by admin
全新ex0-103题库学习指南
最新的ex0-103题库资料
科目代码: ex0-103
问题数量: 80
更新时间: 2009-09-03
报名地点: Prometric/Pearson VUE
考试全称: ISO/IEC 20000 Foundation
ex0-103考试是EXIN,Inc公司的ISO/IEC 20000 Foundation认证考试官方代号,Examsoon的ex0-103权威考试题库软件是EXIN,Inc认证厂商的授权产品,Examsoon 绝对保证第一次参加ex0-103考试的考生即可顺利通过!
Examsoon 的优势
1.Examsoon 模拟测试题具有最高的专业技术含量,只供具有相关专业知识的专家和学者学习和研究之用。
2.该测试已取得试题持有者和第三方的授权,我们深信IT业的专业人员和经理人有能力保证被授权产品的质量。
3.如果你使用 Examsoon 模拟测试,我们将保证你的第一次参加考试即取得成功,否则,我们将全额退款!
4.提供每种产品免费测试。在您决定购买之前,请检测联接,可能存在的问题及试题质量和适用性.
ex0-103考试是EXIN,Inc厂商最热门的科目,其考试的全称为:ISO/IEC 20000 Foundation。在此我们收集了不同题库供应商的真题集 包含 : examsoon ex0-103培训资料 ,Testinside ex0-103考题讲解, Pass4sure ex0-103题库 , Testking ex0-103考试指南, exam4sure 真题材料.只要仔细阅读以下的ex0-103题库demo的问题和答案, 相信你就会知道这个题库的质量了。
ex0-103题库由多位IT认证的专家亲自整理的考试全真试题材料,为了让大家花更少的时间来完成EXIN,Inc ex0-103考试. examsoon考题大师ex0-103试题都是考试原题的完美组合,覆盖率95%以上,答案由多位专业资深讲师原版破解得出,正确率100%,只要您使用本站的考试题库参加ex0-103考试,我们保证您一次轻松通过考试;
ex0-103题库问题与答案赏析
Exam : EXIN EX0-103
Title : ISO/IEC 20000 Foundation
1. Which of the following must be included within the Service Management plan?
A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes
Answer: D
2. Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B
3. The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
A. Customer satisfaction
B. Major non-conformities
C. Problems
D. Resource utilization
Answer: C
4. What is the added value of a service being delivered?
A. You can specifically define the service by means of a Service Level Agreement (SLA).
B. You do not have the ownership of specific costs and risks in producing the service.
C. You do not have to invest in a process to control it.
D. The outcomes have a lower total cost of ownership than when the value is produced within the customer organization.
Answer: B
5. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A
6. Which service changes should be documented in change records?
A. all service changes
B. formal closure of services
C. staff recruitment
D. user training
Answer: A
7. Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B
8. Which statement below is not a purpose of Supplier Management procedures?
A. that business transactions between all parties are recorded
B. that information on the performance of all suppliers can be observed and acted upon
C. that it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
D. that the suppliers understand their obligation to the Service Provider
Answer: C
9. What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
Answer: D
10. What is accreditation in the context of ISO/IEC 20000?
A. the determination of measurement results using defined procedures on the basis of documented requirements
B. the evaluation of test results to verify compliance with requirements plus confirmation by the certification body
C. the notification of approved testing and certification bodies with the relevant authority for publication
D. the official recognition by a third party of organizations involved in testing, inspection and certification
Answer: D
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